Information Security Guide

Electronic Services and Electronic Commerce are convenient technologies; ensure you are keeping your data as safe as possible on your devices. Privacy and security will continue to be concerns, to assist keeping your information secure review the recommendations JSC FCU suggests.

Personal Computer
  • Update your OS with recommend security patches
  • Update applications with recommend security patches
  • Password protect with a complex password including alpha, numeric and special characters
    Install and frequently update antivirus software as well as run scans and check for renewal of software annually
  • Lock Computer when not in use
  • Do not store username or passwords in unencrypted\non secure location
  • Do not click or open links\attachments you are not expecting to receive, even if they are from a trusted source
  • Backup your computer frequently via encrypted removable or online storage solutions
  • Frequently change your passwords
  • Delete all temporary internet files and cookies
Wireless Network (WiFi)
  • Encrypt your home network preferably with WPA2 when possible using alpha, numeric and special characters
  • When utilizing free WiFi when you travel do not connect to Home Banking or other sensitive sites if the WiFi is not a secure connection.
Mobile Banking
  • Update you OS
  • Password protect
  • Lock Device using a password or pattern lock to restrict access
  • Encrypt your data
  • Only download applications from trusted sources cutting down on Malware attacks
  • Install and frequently update antivirus software
  • Do not store username or passwords in unencrypted\non secure location
  • Do not respond to text or emails requesting sensitive data
  • If lost or stolen, notify your carrier as soon as possible and wipe your phone remotely
  • Do not click or open links\attachments you are not expecting to receive, even if they are from a trusted source
  • Backup your phone in case it is lost or stolen

Report suspicious activity

In your email:
To report a suspicious email that uses JSC Federal Credit Union's (JSC FCU's) name, forward it to us immediately at InformationTechnology@jscfcu.org

On your statement:
To report fraudulent activity on your JSC Federal Credit Union account, call 281.488.5116 or toll free 1.800.940.0708 or visit your nearest JSC branch location.

Identity Theft
In case of identity theft please visit:

For more information on JSC Federal Credit Union, or to find out how you can join, please call 281.488.7070 or 800.940.0708, or visit any branch office or e-mail.

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