Frequently Asked Questions

 

What is StarPC Home Banking and how do I access it?
How do I get a STAR Telephone or StarPC PIN?
How do I change my StarPC PIN?
I cannot remember my Password/PIN number for STAR or StarPC?
Are my online transactions secure?
How do I set-up an automatic loan or credit card payment?
How do I access my savings account online?
How do I sign up to view our savings account online?
How do I get set-up for Bill Payer?
How do I change my e-mail address?
How do I obtain a customer number and Pin for Quicken?
How do I set up Quicken with my account at JSC?
Is the transaction download to Quicken secure?
Are there any service fees for using STAR Phone Banking?
Would JSC ever e-mail and ask to verify account information?

 

What is StarPC Home Banking and how do I access it?
From the internet you can access your JSC FCU account 24/7 and it is FREE! This service will allow you to check your account balances; histories; transaction amount, date, time and place; cleared checks; print copies of cleared checks and open new accounts. You can also review your loan status or apply for a new loan; place a stop-payment on a check; transfer funds between JSC accounts; mail a check to yourself; pay bills from your JSC accounts; view previous statements and reorder checks.)

To access your StarPC account:
If you are already a registered STAR or StarPC user, From JSC FCU public webpage www.jscfcu.org enter your member number and the 5 alpha-digit code shown. Next click Submit. Answer the security messages you assigned. Finally, enter your PIN.

To apply for a StarPC account, click the following link:StarPC Application.

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How do I get a STAR Telephone or StarPC PIN?
If you would like to sign up for STAR telephone or StarPC, you may contact the credit union in person or via phone (281-488-7070 or 800-940-0708). You will need to request a StarPC application. JSC F CU must have your original signature on this application to issue you a PIN. To apply for a StarPC account, click the link: StarPC Application. You may either submit the application in person at a branch location with appropriate identification, or you may fax or mail the application to JSCFCU so that we may mail your PIN to you at the address we have on file for the account.

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How do I change my StarPC PIN?
If you know your current PIN, you may login to StarPC Home Banking and choose "Change Password" from the options menu.

If you know your current PIN, you may also login to STAR telephone (281.488.7070 or 800.940.0708) and change it via the menu options.

If you forgot your current PIN, you may contact JSC FCU via e-mail or phone (281.488.7070 or 800.940.0708). Your PIN may either be picked up in person at a branch location with appropriate identification, or you may ask us to mail it to the address we have on file.

You may also request your pin number to be reset online by going to:
https://starpc.jscfcu.org/servlet/SLogin?template=/forgotpin/forgotpin/PinReset.vm

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I cannot remember my Password/PIN number for STAR or StarPC?
If you forgot your current PIN, you may contact JSC FCU via e-mail or phone (281.488.7070 or 800.940.0708). Your PIN may either be picked up in person at a branch location with appropriate identification, or you may ask us to mail it to the address we have on file.

You may also request your pin number to be reset online by going to:
https://starpc.jscfcu.org/servlet/SLogin?template=/forgotpin/forgotpin/PinReset.vm

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Are my online transactions secure?
Yes, StarPC uses 128 bit SSL encryption. Information transmitted between your PC and StarPC is encrypted, you will see the lock icon in your browser (depending on what browser you use).

The most important possible point of concern however, is your PIN. We advise that you not share your STAR/StarPC PIN with anyone.

Also, we advise that you keep your PC updated with all security updates and patches provided by the manufacturer. These steps in conjunction will ensure the highest level of security.

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How do I set-up an automatic loan or credit card payment?
You can set-up an automatic payment via StarPC or contact a Member Services representative at 281.488.7070 or 800.940.0708 for assistance.

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How do I access my savings account online?
To access your Star PC account: If you are already a registered STAR or StarPC user, From www.jscfcu.org enter your member number and the 5 alpha-digit code shown. Next click Submit. Answer the security messages you assigned. Finally, enter your PIN.

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How do I sign up to view our savings account online?
To apply for a StarPC account, click the following link: www.jscfcu.org/docs/StarPC_Application.pdf. For more information on JSC Federal Credit Union, or to find out how you can join, please call 281.488.7070 or 800.940.0708, or visit any branch or e-mail.

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How do I get set-up for Bill Payer?
You can set-up bill payer via StarPC or contact a Member Services representative at 281.488.7070 or 800.940.0708 for assistance.

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How do I change my e-mail address?
If you have access to StarPC Home Banking simply login and click on Options and then Update Personal Information.

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How do I obtain a customer number and Pin for Quicken?
If you have registered for STAR/StarPC access this will be your Customer ID and PIN number for Quicken. For more information on JSC Federal Credit Union, or to find out how you can join, please call 281.488.7070 or 800.940.0708, or visit any branch or e-mail. To apply for a StarPC account click here.

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How do I set up Quicken with my account at JSC?
Please contact our IT department at 281.488.7070 and they can assist you in getting Quicken set-up for your accounts. You may also send an e-mail to help@jscfcu.org and we will be glad to assist you.

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Is the transaction download to Quicken secure?
Yes, the same method of securing your StarPC transactions and activity is used to download your transaction history from StarPC to your Quicken account registers. 128 bit SSL encryption is the standard used Internet wide for securing financial transaction data. Also, we advise you protect your point of access to this data by not sharing your STAR/StarPC PIN. Also, we advise you keep your computer updated with all security patches and updates provided by the manufacturer.

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Are there any service fees for using STAR Phone Banking?
STAR Phone Banking is a great service that lets you receive account information, transfer funds between your deposit accounts, obtain loan and deposit rates quickly and easily. Our STAR Phone Banking service is available any day of the week anytime of the day or night. It's free and there are no fees for STAR Phone Banking. It's safe and for your security, you are allowed to change your pin number after the initial set up.

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Would JSC ever e-mail and ask to verify account information?
JSC Federal Credit Union our any of its Governmental agencies would never call or e-mail you asking you to verify your information unless it pertained to a matter in which you would have contacted us first and we verified it was you. Here is some more information that might help.

How Not to Get Hooked by a 'Phishing' Scam
Internet scammers casting about for people's financial information have a new way to lure unsuspecting victims: They go "phishing."

Phishing is a high-tech scam that uses spam or pop-up messages to deceive you into disclosing your credit card numbers, bank account information, Social Security number, passwords, or other sensitive information.
According to the Federal Trade Commission (FTC), phishers send an email or pop-up message that claims to be from a business or organization that you deal with - for example, your Internet service provider (ISP), bank, online payment service, or even a government agency. The message usually says that you need to "update" or "validate" your account information. It might threaten some dire consequence if you don't respond. The message directs you to a Web site that looks just like a legitimate organization's site, but it isn't. The purpose of the bogus site? To trick you into divulging your personal information so the operators can steal your identity and run up bills or commits crimes in your name.

The FTC, the nation's consumer protection agency, suggests these tips to help you avoid getting hooked by a phishing scam:

  • If you get an email or pop-up message that asks for personal or financial information, do not reply or click on the link in the message. Legitimate companies don't ask for this information via email. If you are concerned about your account, contact the organization in the email using a telephone number you know to be genuine, or open a new Internet browser session and type in the company's correct Web address. In any case, don't cut and paste the link in the message.
  • Don't email personal or financial information. Email is not a secure method of transmitting personal information. If you initiate a transaction and want to provide your personal or financial information through an organization's Web site, look for indicators that the site is secure, like a lock icon on the browser's status bar or a URL for a website that begins "https:" (the "s" stands for "secure"). Unfortunately, no indicator is foolproof; some phishers have forged security icons.
  • Review credit card and bank account statements as soon as you receive them to determine whether there are any unauthorized charges. If your statement is late by more than a couple of days, call your credit card company or bank to confirm your billing address and account balances.
  • Use anti-virus software and keep it up to date. Some phishing emails contain software that can harm your computer or track your activities on the Internet without your knowledge. Anti-virus software and a firewall can protect you from inadvertently accepting such unwanted files. Anti-virus software scans incoming communications for troublesome files. Look for anti-virus software that recognizes current viruses as well as older ones; that can effectively reverse the damage; and that updates automatically. A firewall helps make you invisible on the Internet and blocks all communications from unauthorized sources. It's especially important to run a firewall if you have a broadband connection. Finally, your operating system (like Windows or Linux) may offer free software "patches" to close holes in the system that hackers or phishers could exploit.< Be cautious about opening any attachment or downloading any files from emails you receive, regardless of who sent them.

 

Report suspicious activity to the FTC. If you get spam that is phishing for information, forward it to spam@uce.gov

If you believe you've been scammed, file your complaint at www.ftc.gov, and then visit www.ftc.gov/spam to learn other ways to avoid email scams and deal with deceptive spam.

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For more information on JSC Federal Credit Union, or to find out how you can join, please call 281.488.7070 or 800.940.0708, or visit any branch office or e-mail.

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