Fraud / Fraud Prevention

At JSC Federal Credit Union, protecting our members’ personal and account information is our most important priority. In an effort to help protect you and your finances, we have created guidelines and procedures that will explain how to take preventative measures against fraud and what to do if it happens to you.  

 

ATM/VISA Debit Card Fraud

ATM/Debit Card Fraud occurs when your ATM/VISA Debit Card information has been compromised and unauthorized transactions are being processed. 

Good to know:

    • Your JSC FCU account information is still secure; therefore, your account does not need to be closed.
    • Your card will need to be closed by calling 281.488.7070 or visit a branch. If it is after business hours, an immediate freeze will need to be placed on the card by calling 1.866.692.9364. After you have chosen your preferred language, please press 2 to talk to a representative to freeze your card.
    • Paperwork will need to be filled out 
    • Click here for more details

 

VISA Credit Card Fraud

Visa Credit Card Fraud occurs when your VISA Credit Card information has been compromised and unauthorized transactions are being processed. 

Good to know:

    • Your JSC FCU account information is still secure; therefore, your account does not need to be closed.
    • Your card will need to be closed by calling 281.488.7070 or visit a branch. If it is after business hours, an immediate freeze will need to be placed on the card by calling 1.866.692.9364. After you have chosen your preferred language, please press 2 to talk to a representative to freeze your card. 
    • Paperwork will need to be filled out 
    • Click here for more details

 

Check Fraud / Stolen Checks

Check fraud occurs when checks are written from a member's account that they did not authorize or write. This can happen when a member's checks are stolen and used by someone else or by using the member's account information. 

Good to know:

    • Your JSC FCU account information is no longer secure; therefore, your account will need to be closed and a new account will need to be opened.
    • You will need to visit a branch to close out your account and open up a new one.
    • Paperwork will need to be filled out
    • Click here for more details

 

Account  / ACH Transactions Fraud

Account fraud occurs when someone is fraudulently using your account and routing number to make purchases debiting from your account through ACH(Automated Clearing House) transactions. 

Good to know:

    • Your JSC FCU account information is no longer secure; therefore, your account will need to be closed and a new account will need to be opened.
    • You will need to visit a branch to close out your account and open up a new one.
    • Paperwork will need to be filled out
    • Click here for more details 

 

Identity Theft Tips 

Identity theft occurs when someone uses your personal information without your permission to commit fraud or to get credit in your name. Anyone can become a victim of identity theft so reduce the risk by following these simple guidelines: 

Good to know:

    • The Federal Trade Commision ranks identity theft as the top consumer compliant
    • Anyone can become a victim of identity theft but there are ways to reduce your risk
    • Click here for more details 

 

Helpful Tips to Protect Your Cards 

Protecting your VISA Debit or Credit Card information can prevent your card from being compromised. 

Good to know:

    • Visa Debit and Credit Card fraud is on the rise
    • While there is no way to completely eliminate card fraud, it is important to secure your card information
    • Click here for more details 

 

Protect Yourself Online

When connecting to the Internet, you are vulnerable to cyber attacks so it is important to protect your sensitive information. 

Good to know:

    • More malware is being launched everyday than ever before
    • Social media network is a cyber criminal's favorite target
    • Social engineering, a way to manipulate someone to provide confidential information, is one of the most dangerous tactic 
    • Cyber attacks can happen at anytime but there are things you can do to protect yourself
    • Click here for more details 

 

Helpful Resources 

My Credit Union by The NCUA 

Federal Trade Commission

Texas Department of Public Safety

Equifax 

Experian

TransUnion

 

 

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