New Online Bill Pay
New Online Bill Pay
On March 1, 2016, we will be upgrading our Online Bill Pay service in order to offer our members more features and functionality.
Click Here for a demo of the new Bill Pay site.
Improvements Being Made
- When sending a payment to a payee via paper check, you will be able to view a copy of the cleared check in your home banking transaction history.
- The upgrade will allow you to use Online Bill Pay using our Mobile App.
- Add payees, make payments, schedule payments, set reminders and more all from a single screen.
- Select multiple checking accounts to pay from.
Important to Know
- Our bill pay service will be unavailable from 2/28/16 at 11:30 PM until the afternoon of 3/1/16.
- When sending a payment, you will select the ‘Due Date’ for that payment. The online bill pay service will determine how far in advance it needs to send the payment to guarantee that it is received on schedule.
- The maximum dollar amount you can issue any single bill payment will be $10,000.
- Account information, payees and scheduled & recurring payments will transfer to the New Bill Pay system. Following the conversion, you should login to Bill Pay and verify the successful transfer of all of your payee information such as payee name, address, account number, etc. Also, please verify your default funding account by clicking the Funding Accounts menu.
- If you have multiple funding accounts, please ensure that you select the correct account by selecting it from the "Pay from" drop-down list before making your payment.
- Payee names, addresses and payment methods may change after the conversion. Please review the payee information in detail as changes in payee methods may affect the time required for payment.
- Funds will be withdrawn from your checking on the Due Date. Please be aware that if funds are not available on the Due Date you will incur fees for non-sufficient funds and your Bill Pay account will be blocked from making subsequent payments.
- Do not re-create payments previously scheduled before the conversion in the new Bill Pay system. This will result in duplicate payments and can result in non-sufficient funds and blocked accounts.
- You will start receiving event notifications for Bill Pay from this email address - firstname.lastname@example.org or email@example.com. Rest assured that these emails are not malicious or "phishing" attempts and may contain important information regarding your Bill Pay account.
- Payment history prior to February 29, 2016 will not be available online after the conversion. If you require Bill Pay history, we strongly recommend that you backup your payment history prior to the conversion.
- If you are registered with eBills (Bill Presentment) with the previous Bill Pay system, you will need to re-register your eBills within the new Bill Pay system. Please ensure that you are aware of the next payment amount, as the eBill may not revert to a paper statement prior to your being eligible to re-enroll in eBills. Optionally, you can un-enroll from eBills prior to the conversion to revert to a paper statement. Due to certain payee limitations, there may be a delay before you can re-enroll in eBills within the new Bill Pay System.