• Benefits/Good To Know
  • Overview
  • FAQs
 

Benefits

  • Pay your bills online when you want - on payday, near the due date, or whenever you choose.
  • Pay almost anyone, including individuals like your friends or landlord, or pay businesses like your cell phone or utility company.
  • Decide how you want to pay. Use a variety of JSC FCU accounts to make online payments - from a checking account to a secondary checking account.
  • Schedule payments in advance. To use online Bill Pay simply date your payment for the day you want it to be delivered, up to a year in advance.
  • Set up recurring online payments for regular bills, and you'll have peace of mind that your payments have been made.
  • Make expedited payments or send ebills (restrictions apply)
  • Update payee and payment instructions anytime.
  • Track your online Bill Pay history through the payment activity screen - see who you paid, the date and the amount up to 18 months.
  • Take control of your money management by exporting bill pay activity using the Quicken® or Microsoft Money tool® .
  • Send secure messages through the Message Center or contact the Help Center with any Bill Pay questions or for troubleshooting
 
 

Good To Know

 


 

Overview

Message Center

In the Message Center you will have immediate access to important service updates and account alerts. You can also use the Message Center to send direct, secure messages to our Member Service team. Unlike regular Internet e-mail, these messages are protected by encryption and verification technology, so any confidential information cannot be intercepted by unauthorized persons

Reading Messages
After you log into the service, look at the Messages box in the upper right portion of the screen. You will see an envelope icon, along with a link indicating the total number of new messages and alerts you have received. If you have new messages, you can read them by clicking on the "Messages" link.

After reading a message, you can reply to it by clicking on the "Reply" button, or delete the message by clicking on the "Delete" button. After reading an alert, you can delete it by clicking on the "Delete" button.

All messages will be kept in the Message Center for 90 days and alerts for 30 days unless you delete them.

Composing Messages
From the Message Center screen, click on "Compose Message" link.

Deleting Messages
Messages can be deleted by checking the check box next to the message(s) that you would like to delete and then clicking the "Delete Selected" button.

Last Login Date/Time

The Last Login stamp appears on the Overview page and is a security feature designed to help monitor the access of your online accounts. Please note that the Last Login stamp will also reflect log in activity if:

  • You share your User ID and Password with another person
  • You use a third-party account aggregation service that automatically logs in to your account for balance and transaction updates.

If you have questions related to the time or date your account was accessed last, please contact Member Service.

Member Services
For your convenience, Member Service is available by calling 855-451-9202. You can also use the Message Center to send direct, secure messages to our Member Service team. Unlike regular internet e-mail, these messages are protected by encryption and verification technology, so any confidential information cannot be intercepted by unauthorized persons.

Mailing Address:
JSC Federal Credit Union
Attention: Bill Pay Member Service 1330 Gemini Avenue
Houston,TX 77058

Exporting Data
If you like to manage your money through this service as well as another financial management software tool, you can easily export information from our service and load it into Quicken® or Microsoft Money® . The transactions you initiate through our service can be exported into a .qif or a CSV file. Older versions of Quicken software (Quicken 2004 and earlier) and Microsoft Money can import a .qif formatted file. CSV (Comma Separated Value) files can be opened by Microsoft Excel® and other financial and spreadsheet applications.

From the Payment Activity page, click on the "Export Data" link. Select the file format and date range of transactions desired. You can then save the file and import it into the software of your choice.

Ending Your Online Session
Click on the "Log Out" button (top right corner) to end your session. We recommend that you always click on the "Log Out" button, rather than just closing your browser window, to ensure that you are fully logged out of your secure session.
Session Time-Out
If your online session is inactive for approximately 14 minutes (that is, if you have not submitted any transactions or clicked on any new pages), you will receive a message, warning that you will be logged off soon if there is no further activity. Clicking "Continue" upon receiving the message will allow you to proceed with your online activity and will refresh the system. If no further activity occurs, the system will automatically save and send any transactions you made and terminate the session. The online service is designed this way to provide you with maximum security in case you forget to log out.

FAQs

What is Bill Pay?

With Bill Pay, you can pay bills online, quickly and easily! Plus, when paying bills online, you spend less money on postage costs. You can use our online Bill Pay program anytime you access your accounts through the eBanking.

How do I access Bill Pay?

 
 
 
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