Transfer to my account at another financial institution (A2A)

Select External Transfers under the Transfers/Payments section of the left hand menu. To add the external account, you will need your external account routing and account numbers.

At the initial set-up, JSC FCU will send a Test Deposit and a Test Withdrawal to your external account within 1 business day. You will need these amounts to verify your external account link and complete the setup process. Once you know the test amounts, login to the JSC FCU app to confirm the amounts. You will then be able to transfer the funds to and from your external account. Please allow 1-2 business days for the funds to be transferred.

There is no fee to transfer funds into your JSC FCU accounts, unless you choose to expedite the transaction. There is a $2 fee for each funds transfer from JSC FCU to another financial institution account. 

 

Send or Request Money from a person via email/text (P2P)

You can request to send or receive funds using an email address or a mobile number (via text message) by selecting the To a Person option under the Transfer/Payments section in the left hand menu. Once you submit the recipient’s name, email or mobile number, and submit a transfer, the recipient will receive an email or text message. The message will ask the recipient to accept and complete the request by entering their banking information.

Please allow 1-2 business days for the recipient to receive the funds after they provide their account information.

There is a $2 fee for each of these transfers that are completed.

 

FAQs

How do ACH transactions process?

All A2A/P2P transfers are processed via the Federal Reserve's Automated Clearing House (ACH) Network. This network is used by financial institutions to process checks and electronic transactions. JSC FCU submits A2A/P2P requests to the ACH network to initiate funds transfers between the accounts/people you specify. 

What accounts can I use with this service?

Any checking or savings account may be set up with these services.

How do I set up an external account with the service?

While on the External Transfers screen, click 'Add Account' then enter the routing number, account number, select the account type, and enter your name as it appears on the account you are setting up with the service (for joint accounts, enter the primary account holder's name).

To ensure that you are the owner of the account, the service makes a small trial deposit and withdrawal within 1-2 business days. The withdrawal is less than a dollar and it is never larger than the deposit. Once you know the amounts of the trial transactions, locate the account in the JSC FCU app under the External Transfer's Accounts list and click 'Activate'. You will be asked to enter the amounts of both trial transactions. If both values are correct, the account is activated.

What should I do if I want to cancel a funds transfer request?

To cancel a transfer, on the Express Transfers page, click the "Cancel" option in the Activity tab of the External Transfers screen. Once you initiate a transfer, there is a limited amount of time in which you may be able to cancel the transfer. Transfers are processed continually throughout the day. You can cancel your request when it is in Pending status, before it reaches 'In Progress' status. Once your funds transfer request has been transmitted to the ACH network, you cannot cancel the transaction. Your best option is to request a second transfer between the same two accounts, sending the funds back to their point of origin (and in effect reversing your original transfer).

What should I do if i want to make a change to a recurring transfer?

A recurring transfer cannot be edited. You must delete the recurring transfer and set up a new transfer.

How long does it take to complete a funds request transfer?

It usually takes one business day, but it may take as long as three business days. The specifics will depend, in part, on the time of day you initiate the transfer, your previous transfer history with the service, the amount of the transfer, and how quickly your financial institution updates your account after they receive the funds. 

Please note that a poor transaction history or no transaction history with this service, may result in an additional one-day hold on transfers while we review the request.

Why would a transfer be unsuccessful?

A funds transfer request will be unsuccessful if it cannot be posted to your account. The most common reasons for unsuccessful transfers are below:

  • Lack of sufficient funds in the source account.
  • A freeze placed by a financial institution on one of the accounts.
  • The account has been closed.

You will be notified by email if a failed ACH "Return" message is received on your transaction. The Return message indicates that the transfer has not been completed. Details related to the failed transfer are available on the History section of Express Transfers.

What do the different status designations mean? 

Pending: Your request has been received and the system is preparing to initiate the debit (withdrawal) transaction upon acceptance of the (send/receive) payment request.

In Progress: The payment is in progress.

Completed: The funds have been sent to the designated account. At this time, the transaction will be reflected in both (source and destination) accounts. Please check your online banking site or contact your financial institution to verify the availability of the funds. 

Failed: The transfer could not be completed. More details on why the payment failed can be obtained by clicking the reference number in the Activity tab. Typical causes of failed or returned payments are below.

  • Lack of sufficient funds in the source account
  • Recipient did not accept payment or request for payment within the seven-day limit
  • Source or destination account is closed or frozen
  • Changes occurred, leading to an incorrect account number or bank ABA routing number

Occasionally, a return from the ACH system is received, indicating a problem with the transaction after the normal waiting period of two business days. Upon receipt of such error, the transfer is marked as "Completed" and the status changes to "Failed".  

What are P2P payments?

       P2P, or Person-to-Person, transfer service is an innovative way of sending or receiving money via email or text message. This service offers you the ability to request payments from anyone, or make fast convenient payments anytime, anywhere using your checking or savings account. These transfers noramlly process within 1 business day.

Why do I have limits on my payments?

Limits are put in place for your protection. There are limits on the amount of money that can be transferred and the frequency of payments over a certain period of time.

 

 

For more information on JSC Federal Credit Union, or to find out how you can join, please call 281.488.7070 or 800.940.0708, or visit any branch office  or e-mail.

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