JSC Federal Credit Union works to secure your account and personal information against fraud every day. Our proactive team works diligently to monitor your account for suspicious transactions and alert you. Electronic services and online shopping are convenient technologies that many use daily. It is important to ensure you are keeping your personal data secure.

The Department of Homeland Security US-CERT (United States Computer Emergency Readiness Team) shares tips on Avoiding Social Engineering and Phishing Attacks. Read the Full Article.

  • In a social engineering attack, an attacker uses human interaction to obtain information about a person, organization or computer systems. An attacker may be claiming to be a new employee, repair person, or researcher. They may even offer supporting credentials. Through questions, they may be able to collect enough information to compromise an organization's network. They will often contact multiple sources within the organization to obtain the information they are seeking.
  • Phishing attacks are very common and use email or malicious websites to obtain personal information. These phishing attacks appear to be a trustworthy organization such as a financial institution or government agency.

Avoid being a victim by using the information and helpful resources below. The Protect Yourself Flyer is a printable version of this information.

Personal Computer

  • Update your Operating Systems (such as Windows) with recommended Security patches. This will update security vulnerabilities as well as improve the usability or performance.
  • Update applications with recommend updates and security patches
  • Use a complex password that includes upper/lowercase alpha, numeric and special characters
  • To protect your computer from security threats install and frequently update antivirus software; run periodic virus scans; if your antivirus is subscription based, check for renewal timeframe and status
  • Lock or Log Off your device/computer when not in use
  • Do not store username or passwords in unencrypted\non secure location
  • Do not click or open links\attachments you are not expecting to receive, even if they are from a seemingly trusted source
  • Backup your computer frequently via encrypted removable or online storage solutions

Wireless Network (WiFi)

  • Encrypt your home network, preferably with Wi-Fi Protected Access (WPA2) when possible using upper/lowercase alpha, numeric and special characters
  • When utilizing free/public WiFi, do not connect to Home Banking or other sensitive sites. This should help you avoid malicious websites that are trying to obtain your personal information.

Mobile Banking

  • Update you Operating Systems (such as Android or Apple iOS)
  • Use a complex password that includes upper/lowercase alpha, numeric and special characters
  • Lock Device using a password, pattern lock, or biometric unlock(fingerprint or FaceID) to restrict access
  • Only download applications from trusted sources to cut down on Malware attacks
  • Install and frequently update antivirus software; run periodic virus scans; if your antivirus is subscription based, check for renewal timeframe and status
  • Do not store username or passwords in unencrypted\non secure location
  • Do not respond to text or emails requesting sensitive data; do not access links in these messages if you are unfamiliar with the sender
  • Do not click or open links\attachments you are not expecting to receive, even if they are from a trusted source
  • If your device is lost or stolen, notify your cellular carrier (i.e. ATT, Sprint, Verizon, etc.) as soon as possible and wipe your phone remotely
  • Backup your phone in case it is lost or stolen

Report Suspicious Activity

  • In your email:
    To report a suspicious email that uses JSC Federal Credit Union's (JSC FCU's) name, forward it to us immediately at InformationTechnology@jscfcu.org
  • On your statement:
    To report fraudulent activity on your JSC Federal Credit Union account, call 281.488.7070 or toll free 1.800.940.0708 or visit your nearest JSC FCU branch location.

Identity Theft

  • Check your credit reports annually to ensure no fraudulent credit lines have been opened in your name

Helpful Resources

 

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